Auzen was founded in 2020. Since then it has become the leader in remote hearing care in the UK and across Europe including Germany, Italy, Spain, Switzerland, Ireland and more.

Yes — thousands of customers across the UK and Europe have already trusted Auzen for their hearing care. Auzen combines certified audiologists, premium hearing aids, and 100% remote service with outstanding customer satisfaction. Read real reviews from people who’ve experienced the Auzen difference for themselves. See for yourself

Auzen exclusively offers hearing aids from leading manufacturers: Signia, Phonak, Oticon, Starkey, Widex, and GN ReSound.

Yes—every model is rechargeable and supports Bluetooth LE for seamless streaming and remote control through apps.

You’ll receive remote consultations, fittings, fine-tuning, and follow-ups directly from certified audiologists via video, phone, or messaging. You only need a phone or tablet with internet.

Unlike traditional audiology clinics that require multiple in-person visits, Auzen offers a 100% online hearing care experience — from hearing test to fitting and long-term follow-up. Our certified audiologists provide the same professional care remotely, using advanced teleaudiology tools to fine-tune your hearing aids in real time. You get top-tier prescription hearing aids from world-renowned brands at up to 65% less than clinic prices, with faster delivery, unlimited support, and no waiting room. It’s expert audiology, reimagined for modern life.

Yes, the online hearing screening is free, quick (~5 minutes), and overseen by audiologists.

No, the online hearing screening test does not provide you with an audiogram. It can only detect hearing loss and does not provide information regarding the type and depth of the hearing loss.

Your hearing aids are delivered to you pre-set according to the audiogram you sent us. You can charge them and already try them on. Make sure to pair them correctly with your smartphone by looking at our Pairing Guide. You will then have your first tele-fitting session with your dedicated audiologist, who will fine-tune the settings of your hearing aids live.

We accept Mastercard, Visa, American Express, PayPal, and offer interest-free Splitit instalment plans up to 12 months.

Auzen’s logistical center is located in France. Auzen ships to the UK with free shipping and returns on all trial and purchase orders. Delivery typically takes up to 14 days. (Shipping timeframe based on standard courier; please inquire for remote islands.) Auzen also ships to a variety of European countries. Ask about your specific country.

Try any hearing aid model for 30 days, risk-free. Auzen covers delivery both ways, and you’ll receive full support during the trial.

A written request for a return must precede all exchanges or refunds. To make such a request, the Customer must first contact Auzen by email at contact@auzen.com within the 30 days of the purchase (as shown on the postmark). The returned product must be sent in a tracked package and include a written indication of whether the Customer would like an exchange or a refund, along with the complete order reference. Read More

All devices include a 4-year manufacturer’s warranty. Independently, for £150 per device, Auzen offers Auzen Care, which adds protection against theft, loss, accidental damage, and mechanical failure.

No, Auzen’s hearing aids are not covered by the NHS. While the NHS offers basic hearing aids free of charge, Auzen provides access to advanced, prescription hearing aids from top global brands — including Signia, Phonak, Oticon, and more — with professional remote care and a 30-day risk-free trial. Our service is private, fully online, and designed for those who want premium technology, discreet designs, faster access, and ongoing personalised support not available through NHS pathways.

While Auzen hearing aids are not funded by the NHS, you may still be eligible for partial reimbursement through private health insurance or employer healthcare plans in the UK. Auzen provides all the necessary medical invoices and audiologist documentation to help you file a claim. We recommend contacting your insurance provider to confirm what level of cover is available. Our support team is also available to assist you with the process.

Auzen offers a comprehensive Care Kit with domes, filters, brushes, sprays, wipes, and support guides via web resources.

First, make sure your hearing aids are charged and the components are clean. For persistent issues, contact us for support and troubleshooting by phone: 020 3695 1333 or make an appointment here.

Contact us via chat, WhatsApp, email (contact@auzen.com), or phone at 020 3695 1333, Monday–Friday, 09:00–18:00. Your dedicated audiologist handles your case from start to finish.