Warranty and Insurances

Unlimited assistance and follow-up

Auzen experts offer you full support throughout the lifespan of your devices. You benefit from explanations, instructions for use and maintenance, and personalized adjustment of your hearing aids to your complete satisfaction. Our Auzen experts remain available at any time to answer your requests by chat, email or telephone.


A 30-DAY guaranteed “satisfied or money-back guarantee” service

We believe that everyone should be able to try and choose the right hearing aids for before purchasing them. This is why Auzen offers a 30-day “satisfied or money-back” guarantee for all its products. If you are not satisfied after 30 days, you can return the devices to us and receive a full refund of your purchase.


Manufacturer's warranty

All hearing aids purchased on the Auzen website have a 4-year manufacturer's warranty. If there is a defect or a manufacturer’s defect, the products you purchased on our platform are repaired or exchanged.


Auzen Care, an insurance against malfunction, theft or loss

Did you step on your hearing aids? Did you forget to take them out when you got into the shower? The Zen plan covers you against theft, loss, accidental damage or mechanical failure of your hearing aid.

For £150.- per device, we guarantee the identical replacement of your hearing aids for 4 years. This warranty takes effect from the date of purchase of the device and expires if the hearing aid is replaced. If the hearing aid is replaced, the deductible is equal to 30% of the purchase price.