Every  model purchased from Auzen includes:

• Unlimited fittings with your audiologist
• A free accessory set (e.g., charger / cleaning kit / domes)
• A 4-year manufacturer warranty
• A 30-day money-back guarantee

Yes — Auzen offers a 30-day money-back guarantee, so you can test your hearing aids in real life and return them within 30 days for a full refund.

You can verify Auzen’s credibility through multiple independent signals:

• Registered company (Switzerland): Auzen operates as Auzen SA, with a listed registered office in Nyon, Switzerland, and is recorded in the Swiss commercial register under UID CHE-480.303.610 (this is publicly verifiable).
  
• Google Reviews: Auzen displays an average rating of 4.9/5 on Google Reviews.
  
• Verified (proof-of-experience) reviews: Auzen is listed on Trustville with 4.8/5 based on hundreds of verified reviews (Trustville states reviews are tied to a verified experience and references ISO standards on the page).
  
• Trustpilot: Auzen has 5 stars on Trustpilot with hundreds of reviews (count may change as new reviews come in).
  
• Real customer video testimonials: you can watch customer video reviews on our website or YouTube:
  https://uk.auzen.com/pages/customer-reviews
  https://www.youtube.com/playlist?list=PL0-ZuIweOMJQoyyivKgDksJJ9H-_rMwHG 

Auzen sells hearing aids with a manufacturer’s warranty (4 years). That’s the clearest practical indicator for customers that the device is supplied through official channels and supported under warranty.

Auzen’s model is built around remote care, which reduces the cost of physical clinics while still offering unlimited audiologist fittings. The price you pay includes the hearing aids plus ongoing care, instead of splitting it into “device price + multiple paid appointments.” 

To request a return/refund, you need to email Auzen within 30 days. Returns should be sent in a tracked package and include your order reference and whether you want an exchange or refund.

Hearing aids are shipped from Auzen – LABO PRO AUDIO (France), typically within ~10-14 business days after payment and once the information required to process the order is received. 

Shipping is free in the UK for orders over £250.

All hearing aids come with a 4-year manufacturer’s warranty, and accessories are covered by a 2-year warranty.

Auzen lists payment options including credit card (VISA, American Express, Discover, Mastercard), Apple Pay, PayPal, and Splitit. Splitit allows you to pay in up to 12 instalments and states no interest.

No — Auzen’s hearing aids are not covered by the NHS.

Every purchase includes unlimited fittings with your audiologist, so you can keep adjusting until it feels right (especially important with first-time wearers).

You can use Splitit to spread the cost into up to 12 interest-free instalments (as stated by Auzen), or pay with PayPal / card / Apple Pay.

That’s exactly what the fitting period is for: your audiologist will fine-tune settings based on your real-life feedback (TV, restaurants, phone calls, etc.). If after the trial you still don’t feel benefit, you can use the 30-day money-back guarantee.

You can reach Auzen UK by phone at 020 3695 1333 or email contact@auzen.com (WhatsApp is also listed).